OPD – iPLM Services
Changing customer preferences have made Product lifecycles highly variable. At R Systems, we strive to meet the divergent needs of start-ups and established ISVs through our Integrated Product Lifecycle Management (iPLM) services. Our 360 degree iPLM services comprising of product conceptualization, product development, product maintenance & support, and product testing are designed to help Independent Software Vendors (ISVs) minimize costs, increase product life spans, and reduce time-to-market.

Application Services
We have helped organizations across the globe to address several business challenges through our application services. We develop sophisticated applications that are robust, scalable and extensible, through our matured and proven agile processes. We strive to identify and implement appropriate customer need through our structured and robust (4 D) methodology of Define, Design, Develop and Deploy. Our portfolio of Application services include the following:

• Custom Application Development (Application Development, migration, Testing & Maintenance)
• Application Areas (Consulting, Enterprise portals, Oracle, JD Edwards, Salesforce, Cerp Package Implementation)
• Technology Areas (Microsoft technologies, JAVA Technologies, Lotus Domino Technologies, Open source technologies, Enterprise Solutions)
• Business Models (Fixed Bid, Time and Material, Hybrid, Dedicated ODC)

Testing Services
Application quality and performance are becoming critical for organizational success, more than ever before. We at R Systems offer a gamut of testing services that enable our clients to meet their goals of quality and service agreement. We use our proprietary pSuite execution framework to ensure predictive test management process before products are released. Through our bespoken structure, ISVs can choose their preferable testing option from a suite of testing services:

Analytics Services
To remain competitive in this dynamic business world, it is important to build on the huge volume and velocity of structured and unstructured data. At R Systems, we provide our customers with services that would aid them to make faster and smarter business decisions. Through our advanced analytics offerings, tools and techniques, we empower organizations to find value through innovation. Our comprehensive range of analytics services include the following:

• Predictive Analytics
• Prescriptive Analytics
• Risk Analytics
• Speech Analytics
• Text Analytics

Packaged Services
At R Systems, we strive to create a solid business foundation for our clients through our suite of packaged services including:

• Microsoft Dynamics NAV
• Microsoft Dynamics CRM
• Oracle
• Microsoft SharePoint
• JD Edwards
• SyteLine

Our comprehensive range of packaged service offerings help SME’s as well as large enterprises to augment operational efficiency, strengthen and streamline business processes while achieve increased ROI.

BPO & KPO services
We help global organizations realize their goals through our high quality BPO & contact center services and solutions. Through our industry-specific services and solutions, we support our clients to achieve competitive edge through augmented productivity and better ROI. R Systems integrated BPO Service offering includes the following:

• Customer Service
• Technical Support
• Back Office Services
• Analytics Services
• Business Process Transformation

"For more information of R Systems' services and solutions please visit us at our corporate website www.rsystems.com"

System Integration Services
Telecom operators utilize Computaris’ system integration services to optimize their BSS/OSS infrastructure. These are aligned with our rich industry acumen in telecom and IT, acquired over 20+ years in service. Our system integration services cater to a wide spectrum of industrial needs, right from SS7 to all-IP technologies, covering OSS/BSS Implementation and Integration, and Network Implementation and Integration. We offer the following System Integration Services:

• Business process analysis incl. requirements
• Solution design
• Product and vendor selection
• Solution development
• New technology adaptation for BSS/OSS
• Solution integration
• Solution testing
• Solution maintenance and support
• Project management
• Training

Product Development
We understand the need for a strategic partner who can serve customers through the entire product life cycle. Our Product Development Partnership (PDP) is a long-term, cost-effective, and flexible solution for all product development needs. Being a renowned partner and full IPR owner, we have a globally competent pool of product developers and proficient solution architects. Over the course of time, we have catered to a diverse client base, adhering to challenging deadlines. Computaris’ distinct solutions help:

• CAPEX reduction and OPEX control remittance
• Concentrate on core business
• Avail technological expertise and efficient resource allocation
• Push time-to-market for new products and solutions
• Flexible access to rich pool of talented resources at any point in the product life cycle (both on and off-site)
• Devise life cycle strategy planning to confront uncalculated market dynamics, and safeguard future revenues

Testing Services
Testing is a significant phase in the product development life cycle. Computaris specializes in offering modular end-to-end automated telecom testing solutions, for various IT and telecom protocols. As OSS/BSS systems and technologies evolve, products become complex. Integration between new and legacy components from an operator’s infrastructure is vital in deciding - if the project is a success or a costly failure. Outsourcing testing services to us can help reduce time-to-market and costs, spot bottlenecks before deployment, reduce system outage risks in complex Telco and IT environments, increase testing efficiency and help foresee system behavior and performance.

Mentioned below are the various testing services we offer:

• Network Integration Testing
• Factory Acceptance Testing
• Customer Acceptance Testing
• Integration Testing
• System Testing

IT Managed Services
Computaris helps in delivering higher performance by managing your IT needs. A reliable IT system augments productivity and trims down costs. Clients can outsource their IT operations, to a fractional extent or the entire scope, and function with much more freedom. Our IT managed services enable our partners to predict costs, lower TCO, maintain business continuity, and security. These services are flexible enough to suit your needs, backed by 24×7 hotline support, guaranteeing availability, and performance. We specialize in:

• Network Management
• Workstation and Server Management
• Data Center Management
• Backup and Storage Management
• Server Consolidation and Virtualization
• Managing Security Services
• Technical Support and Maintenance

Technical Consultancy Support
It’s essential to orient new technologies to your business goals. Determining the right mix calls for expert guidance and assistance, for successful implementation and transformation. With over 20+ years of experience, Computaris has been a key partner in critical telecom transformation projects. We offer technology consultancy services in real-time rating and charging, messaging, provisioning, mediation, subscriber data management, mobile broadband data policy management, loyalty and churn management areas, encompassing:

• Vendor Analysis, Technology Analysis, and Selection
• RFP/RFI Preparation Support
• Business Processes Management
• Preparation for Introduction of New Technologies
• Testing of Performance and Existing Functionalities
• Functional Analysis and Optimization of Existing Infrastructure and Technology
• Assessment, Implementation, and Integration of Systems
• Project Management
• Risk Management

Maintenance and Support
Computaris Global Support Organization offers reliable multi-vendor hardware and software solutions. Our comprehensive approach examines both the managerial, as well as, technical aspects of maintenance and support, to deliver maximum value. We offer flexible options designed to suit our customers’ unique requirements. A Support Team Manager heads each of our support teams, ensuring accountability, and quick resolution. Our team of certified experts commit to delivering level 1, level 2 and level 3 carrier grade support services, on a 24x7 basis. Customers can reach us instantly to report any issue. Being accessible 24/7 enables us to monitor and address issues without any delay.

Project Management
At ibizcs, we offer a highly flexible and bespoke project management service based on a robust, tested and proven methodology. We offer a full spectrum of project management services that are tailored as per the clients need. Right from the inception to the completion of a project, we undertake processes that ensure strict governance, control and transparency in the way projects are delivered. We strive to offer the most efficient and cost effective solution to our clients, irrespective of the scale and complexity of a project.

Software Development
Software Development services offered by ibizcs include development of new applications, new feature add-on, and Electronic Data Interchange (EDI) for existing business operations. From project initiation, requirement analysis, architecture, prototype development, to testing, and pilot run, we have expertise across the entire Software Development Lifecycle. This is then followed by quick and successful deployment of the application. With global delivery capabilities, necessary technical expertise and rigorous processes in place, we strive to transform ideas into a service or a product.

Grants & Leasing
As a part of our value added services, we provide grants and leasing services to our esteemed clients. We aid them in application procedure, as well as, in crafting comprehensive business proposal. This helps them to secure a grant/ financial assistance from the Government to fund the business project that their company undertakes.

Our team of grant specialists have excellent relationships with major financial institutions that provide funding at attractive rate of interest. Apart from this, our specialist also provide assistance in assessing your options before you decide upon an appropriate funder.

Business Consulting
Business consulting services offered by ibizcs has become a key differentiator for the organization. By leveraging our business consulting services, organizations get an opportunity to capture new business prospects like never before. With matchless professional skills and experience, our team of experts offer consulting services that will allow you to leverage the value of your investment while drive performance improvement results in a proper way.

Scheduled Training
At ibizcs, we schedule regular training sessions, and offer courses regarding product updates. Apart from representing an important investment for the organizations skills and competency, these sessions nurture users with appropriate product knowledge. Additionally, these sessions are conducted on the basis of standard functions and features.